Contact Support

We're Here Between Appointments, Too

Questions about billing, shipping, or your protocol don't need to wait for a scheduled visit. Reach the team directly below.

Message Your Care Team

Once you're a patient, unlimited secure messaging with your care team is included in your protocol — no extra fee, no waiting for an appointment slot.

Existing patients: use the secure messaging link in your intake confirmation.

Email Support

For billing questions, shipping issues, or anything before you've started a protocol, email us and we'll respond within one business day.

support@makinweight.com

Service Area

California residents only

Response Time

Within 1 business day

Not a Patient Yet?

The fastest way to get answers about a specific protocol is the two-minute eligibility quiz — a physician reviews your answers directly.

Check Eligibility